Privacy Policy — Luthiel Dining & Tea Rooms

Scope

This policy applies to personal data collected through our site, booking and reservation forms, mailing lists, customer feedback, and any other interactions with our online platform. It does not apply to information collected offline unless indicated.

Information We Collect

• Contact and identity information: name, email address, phone number, and billing name used for reservations or orders.
• Reservation and transaction information: booking details, date and time of visits, party size, special requests, payment method metadata (we do not store full payment card numbers).
• Communications: correspondence with our support or reservations team, feedback, and reviews.
• Technical data: IP address, device and browser type, operating system, pages visited, referral source, and analytic data collected via cookies and similar technologies.
• Marketing preferences: opt-in status and communication preferences.

How We Use Personal Data

We process personal data for legitimate business purposes, including:

• To confirm and manage reservations and orders.
• To provide customer service, respond to inquiries, and handle requests or complaints.
• To process payments and prevent fraud.
• To send transactional and marketing communications where you have given consent or where permitted by law.
• To analyze and improve our services, website, and marketing efforts through aggregate analytics.
• To comply with legal obligations and enforce our terms and policies.

Cookies and Similar Technologies

We use cookies and similar technologies to provide core site functionality, analyze site usage, and support advertising and personalization. Cookies may be categorized as:

• Necessary: required for site operation (e.g., session cookies).
• Performance and analytics: help us understand how visitors use the site.
• Marketing: used by third parties to provide targeted advertising; you can opt out via your browser or third-party tools.

You can manage cookie preferences through your browser settings and available opt-out tools. Disabling some cookies may affect site functionality.

Third Parties and Sharing

We may share personal data with third parties in the following circumstances:

• Service providers who perform services on our behalf (payment processors, reservation platforms, email providers, analytics vendors).
• When required by law, regulation, or legal process, or to respond to lawful requests from public authorities.
• In connection with a merger, sale, reorganization, acquisition, financing, or transfer of assets, where personal data may be transferred as part of the business transaction.

We require third parties to protect personal data and limit their use to the purposes for which it was shared.

International Transfers

Data may be processed or stored in countries other than the country in which you reside. Where transfers occur, we take appropriate steps to ensure a similar level of protection for personal data, consistent with applicable law, including contractual safeguards where required.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, restrict or delete your data, object to processing, and portability. To exercise your rights, contact us at reservations@luthiel.life. We will respond in accordance with applicable law.

If you are in the European Economic Area (EEA), you may also have the right to lodge a complaint with your local data protection authority.

Data Retention and Security

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. We implement administrative, technical, and physical safeguards designed to protect personal data from unauthorized access and disclosure, but no system is completely secure.

Children

Our services are not intended for children under the applicable minimum age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on our site. Continued use of the service after updates indicates acceptance of the revised policy.

Contact Us

For questions, requests, or to exercise your privacy rights, contact: